The Australian Aged Care Quality Agency visited Queen Vic Care (QVCare) on 19 April.

 During the visit, the Agency identified that QVCare needed to improve in three of 44 areas within the accreditation standards.

 QVCare is working with the Agency and the Department of Health to resolve the issues identified as soon as practical, and has directed internal resources to the task.

 QVCare has also engaged appropriately qualified external resources to assist in addressing the issues identified by 19 July 2017 when it is required to report back.